Duties and Responsibilities 

• Reviewing and working on Security analysis based on reports generated through Security tools.

• Proactively monitoring Security incidents, Manage Incident, assess impact & confirm priority. 

• Key member of our Escalation team interfacing, collaborating, and governing all work related to this role 

• Produce enterprise-level designs for Active Directory for global initiatives following those through to implementation via collaboration with project and support teams. 

• Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. 

• Troubleshooting and ability to analyze technical problems to prevent future occurrences. 

• Identify opportunities to innovate, extend and enhance service delivery everywhere possible. 

• Own Root Cause Analysis and Problem Management for corporate Directory Services environment. 

• Ability to establish new standards for quality, performance, or productivity 

• Serves as escalation point for application support and troubleshooting provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems. 

• Ability to translate technical issues into understandable business language for end users. 

• Enforces the standards, security procedures, and controls for access to ensure integrity of the directory services infrastructure. 

• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. 

• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation. 

• Manage customer satisfaction through effectively communicating and managing customer expectations. 

Skills 

• 8+ years overall IT experience with 5+ years of experience working with Microsoft Active Directory and Azure Active Directory services. 

• Hands on experience in Vulnerability / Deviances assessment and executing remediation action plans. 

• In-depth knowledge of Active directory, ADFS, Azure AD, AD Connect, DHCP, DFS, DFSR & DNS 

• Experience on AD site build planning and implementation. 

• Experience in Scripting such as PowerShell and reporting such as PowerBI 

• Expert level knowledge in GPO Administration – implementation and troubleshooting. 

• Good understanding on implementation and Knowledge on AD security tools such as PingCastle, ALSID, Qualys, SPLUNK, Q-Radar, ORADAD etc.  

• In-depth knowledge of TCP/IP, ADFS, PKI & Kerberos etc. 

• In-depth knowledge on Active Directory Replication troubleshooting and hands on with replication tools such as Repadmin, Dcdiag, AD Rep etc. 

• In-depth knowledge on Active Directory disaster recovery and backup solution. 

• Excellent communication, writing, meeting facilitation. 

• Flexibility to adjust to changing requirements, schedules, and priorities. 

Special skills / Certifications / Requirements if any 

• ITIL V4 Foundation 

• Microsoft Certified: Security, Compliance, and Identity Fundamentals 

• Microsoft Certified: Identity and Access Administrator Associate 

Soft skills 

• Detail oriented, able to clearly communicate ideas and work as part of a team 

• Good written and verbal communication skills to coordinate tasks with other teams 

• Ability to multi-task and handle multiple priorities. 

• Strong interpersonal skills 

• Strong understanding of asset management processes and principles for tracking IT assets 

• Strong attention to detail 

• Ability to quickly adapt to changes. 

• Enthusiastic, cooperative, and positive behavior 

• Creative, thinking outside of the box, eager to learn and truly committed to the success of the company. 

• Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges. 

• Self-motivated, with keen attention to detail and excellent judgment skills 

• Able to integrate and apply feedback in a professional manner