Operations Intern (Tour Sucess department) - Panama
Veröffentlicht:
29 September 2024Pensum:
100%Vertrag:
Festanstellung- Arbeitsort:Zürich
Operations Intern
With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.
EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.
We are seeking a detail-oriented and entrepreneurial individual with a "nothing is impossible" mindset to join our Operations department in Panama.
As part of the Tour Success team, you will play a crucial role in ensuring the smooth operation of our European tours, from the planning stages to the tours themselves, and through post-trip follow-up. Your work will help create unforgettable, culturally immersive travel experiences for our customers.
This is a full-time, fixed-term trainee position starting on January 13th, 2025, and ending on July 31st, 2025. The role begins with a mandatory five-day in-office onboarding period, after which you can transition to a hybrid schedule with a minimum of three days in the office (Tuesday, Wednesday, and Thursday).
WHAT YOU WILL DO:
As an intern, you will assist the Tour Success team in delivering exceptional group travel experiences. Your primary focus will be to support the team in ensuring a seamless journey for our customers from start to finish, including pre-tour preparations, real-time operational support, and post-tour follow-up.
This position is located in Panama, while the team you will be supporting is based in Zurich, Switzerland. To maximize collaboration, the working hours for this role are from 7:00 am to 4:00 pm, allowing for optimal overlap with the Zurich office.
KEY RESPONSIBILITIES:
- Provide emergency telephone service for operational on tour issues (taking calls, logging cases, resolving issues).
- Provide on-tour support and assist with the operational tasks required to produce a tour.
- Assisting with group bookings for business partners, museums, and activities throughout Europe.
- Handle late tour changes such as late additions and cancellations of travelers.
REQUIREMENTS:
- Strong communication and interpersonal skills
- Showcasing adaptability and flexibility in a dynamic work environment
- Calm under pressure and can handle competing priorities, high call/email volume with a sense of urgency
- Organizational skills and great attention to detail
- Fluent in English. Additional European languages are an advantage
- Must be legally able to work in Panama, through a Panamanian passport or a valid, renewable work permit
WHY YOU WILL LOVE WORKING WITH US
People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
Our office location in Costa del Este includes a variety of perks including:
- Discounts to on a wide range of local restaurants, cafes, hotels and other hot spots in Panama.
- A fully equipped fitness center inside the premises for your daily physical activity. Access for EF staff only.
- Different collaboration spaces around the office for you to utilize as needed.
- Seasonal office events such as happy hours, treats and any staff engagement activities
- Parking inside the office building by prior request
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.
Kontakt
EF Education AG