About the job

Citi Security & Investigative Services (CSIS) is a corporate security function operating across more than 100 countries. We are responsible for the security and safety of Citi’s employees and facilities, and we lead Citi’s response during security incidents and crisis events. We value employees who will care about the wellbeing of our employees and will respond with urgency and a sense of ownership towards a diverse range of incidents.

Your main responsibility will be to manage and coordinate the security and safety services in Citi Hong Kong for all Citi businesses. The key goal of the position is to maintain a safe environment for clients, employees, to protect the company's assets and respond to security incidents. It also involves the protection of the company’s integrity and reputation.

You will be responsible for developing a local security program and procedures that conform to the Citi Security Policy and Citi Security Standards.

It will be your responsibility to ensure the program meets business requirements and local legal and regulatory requirements.

You will design incident response plans and take the lead during physical security and safety incidents.

Your reporting line will be to the CSIS Security Sub Cluster Head.

What Does It Take to Be In This Role

CSIS takes a risk-based approach to security protection through implementing physical security measures and security systems which include access control systems, CCTV, and alarm monitoring, and is supplemented by security guarding where required.

The CSIS Security Manager provides security support, guidance, and response to employees from various nationalities and diverse backgrounds.

This role requires the successful candidate to demonstrate high levels of professionalism and confident leadership as well as the ability to interact with senior leadership in Citi, and with external stakeholders such as vendors, local authorities, emergency services and law enforcement.

You will be required to perform regular on-site reviews to verify the quality of compliance with requirements of the Citi Security Standards, procedures implemented and the standards of our Security Services during all operating hours at Citi Facilities.

RESPONSIBILITIES (What You Will Be Working On)

• Manage day-to-day security operations as well as security incident response, emergency response and crisis management support to the Crisis Management Team.

• Conducting Security Risk Assessments (SRA) for all Citi facilities in accordance with the requirements of the Citi Security Standards.

• Performing quality assurance and using penetration testing and operational readiness exercises as tools to ensure a high state of operational readiness.

• Perform security self-audits and create and train Security and Safety Administrators to conduct security self-audits at remote Citi facilities.

• Performing quarterly evaluations on security components and ensuring that any gaps identified through the process are remediated timely and escalated if needed.

• Collaborate with the facility Fire Safety team and support activities associated to requirements of the Fire Safety Procedures intended to ensure safety of Citi Staff.

• Acquiring and managing security vendor services in accordance with Procurement and Third- Party Management policies and standards.

• Designing and implementing a facility security plan, including monitoring and implementing an Incident Response Procedure.

• Responding to security incidents, investigating incidents/breaches and reporting incidents via the Global Security Management System (GSMS).

• Participating in crisis management with a responsibility for People Safety and Security in partnership with HR.

• Meeting the key performance metrics for your area of responsibility.

• Providing clear and concise briefings/advice to management on ongoing major security matters.

• Liaising with CSIS Intelligence, Law Enforcement, Public Private Partnerships, Industry Security Associations and the local OSAC chapter to gather intelligence and information on security threats and respond to emerging threats.

• Producing evidence and deliverables as required by Internal Audit, Regulatory Examinators or authorized External Audits on security processes.

• Ensuring security equipment remains functional and current, and liaising with the CSIS Project Management and Technology Team to design replacement or new systems where required.

• Providing support to CSIS Executive Protection when required.

• Supporting visiting travelers during security events.

• Where required, preparing, and submitting licensing applications, security plans and other documentation required by regulators, law enforcement or industry standards organizations.

• Complying with local laws, rules and regulations on security and fire safety procedures.

• Conducting security risk assessments for significant events.

• Building and maintaining effective stakeholder relationships within the organization.

• Manage contingent and contract security staff at various Citi facilities. Ensure appropriate utilization of critical security resources including security guarding.

• Other tasks as assigned by the CSIS Leadership.

EDUCATION & PROFESSIONAL QUALIFICATIONS (Tell Us What You’ve Got)

• Bachelor’s Degree or equivalent relevant qualifications and/or apprenticeships/ vocational training programs.

• Professional security qualification or certification will be an advantage.

EXPERIENCE & ATTRIBUTES (What We Are Looking For)

• Bachelor’s Degree or equivalent relevant qualifications and/or apprenticeships/ vocational training programs.

• Professional security qualification or certification will be an advantage.

EXPERIENCE & ATTRIBUTES (What We Are Looking For)

• Ideally, 7+ years security management experience in a corporate, regulatory, consultancy or law enforcement environment. However, serious consideration will be given to candidates without security management experience who possess strong banking operations knowledge, in an audit, controls, risk or compliance capacity or candidates with strong crisis management experience (Required).

• Experience working in a corporate or financial services security team in a leadership role (Desired).

• A deep understanding of security operations, processes, and controls with demonstrated experience in designing a security program at facility level (Required).

• A strong understanding of applicable local laws/statutes as they relate to security (Required).

• Demonstration of verbal and written communication skills in English and fluency in one official local language. (Required).

• Proven experience of providing leadership in managing crisis events or significant security incidents. (Desired)

• Demonstrated ability to find agile solutions to manage a dynamic threat or risk (Desired).

• Knowledge of Operational Risk Management frameworks and regulations for the banking industry (Desired).

• An understanding of the security risks in the relevant cities and countries and the geo-political risks that might impact the country. (Required)

• Demonstrate the ability to understand who the key internal and external stakeholders are, and how to build relationships and networks to manage stakeholder relationships. (Required)

• Ability to travel, often at short notice (Required).

• Ability to multitask by prioritizing and triaging multiple security incidents.

• Ability to work both independently and as part of a team.

• Demonstrates a desire to continually develop own skills.

• MS Office Word, Excel and Outlook proficiency.

• Demonstrates an appreciation of a diverse workforce.

• Willingness to take on feedback and adapt to CSIS methodologies.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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