Technical Operations Analyst II
Veröffentlicht:
18 Oktober 2024Pensum:
100%Vertrag:
Festanstellung- Arbeitsort:London
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Technical Operations Analyst II
We are looking for a motivated Technical Operations Analyst for our Channel Operations team. The role will be supporting marketing channels that provide Expedia Group a global presence with various marketing partners to help them succeed.
We here at the Expedia Group Channel Operations build and facilitate connections between external partners and our platforms. You will be tasked with working directly with Metasearch partners and serve as their technical point of contact. You will have the responsibility to continuously monitor and improve the technical integration of existing partners and onboard new partners. More specifically, you will configure and provide API connections, data feeds, tracking and deeplinking, as well as report on and improve inventory mapping. You will also be troubleshooting pricing or content related issues with our partners. Furthermore, you will be monitoring and improving tracking in our apps and enhance the customer experience of our apps.
This is an outstanding opportunity to work in a fast-growing environment with an international and diverse team. You will tackle complex problems, use large amounts of data to drive insights, interact with a broad set of partners and have the ability to influence decision-making. This role is based in London, United Kingdom.
What you'll do:
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Taking ownership in onboarding partners to our systems and helping them integrate with Expedia Group (through search APIs, booking APIs and content feeds). You will also be responsible for improving the quality of existing integrations.
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You will improve the onboarding process to reduce the time it takes for technical integration, as well as create and execute strategies to avoid technical issues.
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Investigate and resolve any technical problems partners may face. You will act as the first line of support for issues, investigate root causes and devise solutions, either independently or with the help of other teams.
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Handle internal relationships with key technical support teams
Who you are:
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Bachelor's or Master's degree in analytics, data, marketing, or business background or in the related field
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Several years of experience working in online marketing, operations or related field
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Familiar with data sharing-related internet protocols (REST, JSON, XML, etc.)
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Good interpersonal skills and you work well within a team
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Ability to analyse and interpret large data sets
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Meticulous attention to detail in your work, including communications and documentation
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Positive personality, and a genuine interest in working in a fast paced, environment and wearing multiple hats as needed
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Proficiency with the APIs and you bring basic to intermediate SQL
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Experience with a digital analytics services (Google Analytics, Adobe Analytics or similar) is preferred. If not, a strong willingness and aptitude to learn new tools and technologies is a must.
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Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
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