Job Purpose

This person will manage relationships with our external partners to deliver our New Centre Openings (NCO) and refurbishment programmes on time, on budget and in line with our design standards.

Key Responsibilities

• Programme manage the end to end process of delivery in conjunction with our out-sourced partners. Ensure there is clarity on expectations, deadlines and any issues or risks are escalated and dealt with in a timely manner


• Fully accountable for scope, programme and cost


• Ensure our partners manage the fit-out so they are in line with our global design and build standards


• Plan and manage the refurbishment and maintenance of our existing estate, ensuring minimal disruption to customers and prioritising where we will maximise Return on Investment. Ensure Design and Build partners are utilised where appropriate and other contractors are effectively engaged where Design & Build is not appropriate


• Effectively manage internal and external stakeholders so work is prioritised in line with business needs. Robustly manage supplier’s performance in line with contractual agreement whilst maintaining a positive relationship and ensuring suppliers remain engaged and committed to delivering our NCO and refurbishment objectives


• Utilise strong network of contacts so we partner with the right suppliers.

Key measures of success are:

• Successfully execute assigned projects within agreed costs, timeline and IWG specifications;


• Enhance the supply chain setup to meet the local market price, practice and standards;


• Provide training to new and existing vendors to ensure they fully understand IWG Design & Construction guidelines while delivering NCO/refurbishment works.

Required Skills, Experience & Qualifications

• Significant project / programme management experience gained in a fast-paced environment such as Retail, Retail banking, Hotels or Professional consultancy.


• Used to managing multiple openings to demanding timescales and tight budget controls


• Proactive approach to problem solving and a customer first approach


• Highly commercial and results focussed - significant experience of reducing cost whilst improving standardisation


• High drive with strong attention to detail. Can cope with a high degree of ambiguity, uncertainty and change


• Strong resilience with the ability to keep focussed on the big picture and end goal


• Previous experience of refurbishment and maintenance management is desirable


• Ability to positively influence multiple stakeholders across countries and cultures


• Experience in selecting and managing preferred partners for large Design and Build programmes through a competitive tender process would be advantageous

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in 2022, 2023 and 2024. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day. 

Join us at https://careers.iwgplc.com/home