• Assist with operational processes and process improvements
• Ensure transactions or processes are executed correctly and are compliant with internal policies and controls
• Facilitate the investigation, documentation and corrective action implementation of transaction services issues
• Aid with the transition, alignment, and stabilization efforts of critical operations functions
• Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
• Assist as required for control, risk, daily activities, and transaction services projects
• Perform all required tasks within established procedures and controls to minimize losses
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 0-2 years of relevant experience preferred
• Demonstrated cash and trade operations experience & knowledge
• Effective verbal and written communication skills

• Bachelor’s/University degree or equivalent experience

This position will support the lockbox Customer Service team

• Partner with your peers in Delaware to ensure timely support of all client inquiries in accordance with established service level agreements
• Working knowledge of the end to end lockbox process
• Manage investigations related to inquiries from our client and/or operations teams
• Direct communication with our client via email and phone calls
• Manage cases through Citi's PACT application
• Develop a relationship with our client at both the agency and headquarters level
• Develop, maintain and analyze metrics related to inquiry types; utilize these metrics to report trends back to the operation team
• Manage risk to the business through client authentication and protection of client data (PII)
• Participate in waste reduction and or projects team, representing customer service and serving as the voice of the client
• Support the operations customer service liaisons with the tracking and reporting of unprocessable items
• Provide back up support for our Unity Bank Partners related to daily MNX delivery updates

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting