Software Development Engineer II
Veröffentlicht:
04 September 2024Pensum:
100%Vertrag:
Festanstellung- Arbeitsort:Gurgaon
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Software Development Engineer II
Are you passionate about being part of an engineering team that delivers new world-class experiences of Agent capabilities to travellers and travel agents worldwide?
Expedia’s Traveler & Partner Service Platform(TPSP) is responsible for building products and processes that power the tools used by travel agents to serve Expedia Group customers. Within TPSP, the CCaaS team is a group of dynamic engineers, that enables businesses to manage customer interactions across multiple channels like voice, chat, email and SRs. Its provides a unified platform to handle queries, resolve issues and engage with customers in seamless manner.
CCaaS currently
- handle customer inquiries across various channels
- route and assign interactions to appropriate agents
- monitor and analyse performance metrics
- integrate CRM and other business systems
Future plans include revamping the existing platform to a new platform backed by Amazon-backed services to offer scalability, flexibility, agility and cost savings. As a Software Development Engineer II joining the team, your focus will be to build the products, frameworks, and agent tools that support this initiative.
What'll you do
- Design and implement products and solutions that are highly scalable with high-quality, clean, maintainable, and well-documented code across the full technology stack
- Work collaboratively with all members of the technical staff and other partners to build and ship outstanding software in a fast-paced environment
- Find opportunities for process and technology improvements, and work towards adoption and implementation
- Assist with supporting Production systems (includes investigating issues and working towards resolution)
- Exercise creativity and provide alternative solutions to a given problem removing roadblocks and driving issues to closure
- Create/update documentation for the purpose of sharing knowledge between team members
- Actively participate in group technology reviews to critique the work of self and others
Who you are:
- Bachelor's or master’s in computer science or related technical field; or equivalent related professional experience
- 2+ years of experience in the field of Software Engineering
- Proficient with Object Oriented Programming concepts with a strong understanding of Data Structures, Algorithms, and Computer Science fundamentals
- Experience with Java/Python, Javascript and Spring MVC along with a good grasp of OO design with strong design patterns knowledge.
- Experience with cloud-computing platforms such as Amazon Web Services
- Understanding of testing and monitoring tools
- Ability to debug applications
- Understanding how teams’ goals fit a business need
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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