JOB NUMBER: JB03937

VACANCY NUMBER: ADV04718

SHARE: https://www.careers.msccruises.com/vacancy/ADV04718/it-observability-specialist-naples

ORGANIZATION: MSC Crociere S.P.A.

BUSINESS AREA: Office

LINE MANAGER: IT Operations Manager

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets.

Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

MSC Cruises, is seeking a highly skilled and experienced IT Observability Specialist to join our dynamic and international team in Naples. As an IT Observability Specialist, your primary objective is to enhance the organization's IT infrastructure by implementing and managing observability solutions. You will ensure real-time visibility, proactive monitoring, and rapid incident response across all IT systems. The job purpose encompasses designing and implementing observability frameworks, optimizing performance monitoring, and contributing to IT operations' overall resilience and efficiency.

•Design, implement, integrate, and maintain observability frameworks to monitor IT systems' performance, health, and reliability.

•Establish and optimize proactive monitoring mechanisms, ensuring the detection of anomalies and potential incidents. Maintain and enhance performance monitoring tools for real-time visibility into system behaviour, effectively identifying bottlenecks and potential issues.

•Work closely with incident response teams and IT teams to provide timely insights and contribute to swift incident resolution.

•Analyze observability data to derive insights into system performance, user experience, and areas for improvement. Generate actionable reports and recommendations, leveraging data analysis to propel continuous improvement efforts.

•Collaborate seamlessly with IT operations, development, and security teams to establish a comprehensive observability approach. Offer expertise and support in implementing observability best practices organization wide.

•3 to 5 years of proven experience in IT observability or related roles.

•Master's degree in computer science, engineering or equivalent.

•Proven experience in implementing and managing observability solutions such as Dynatrace Prometheus, Grafana, ELK stack, and Splunk.

•Experience in designing and implementing custom observability solutions and scripts tailored to specific organizational needs.

•Proficient in at least one programming language (e.g., Python, Java) for customizing observability solutions.

•Relevant certifications in observability tools and technologies.

•Strong analytical and problem-solving skills.

•Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills to effectively convey observability insights and recommendations to cross-functional teams.

•Right to work in Italy

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.