Account Manager Trainee (Geneva - Switzerland)

One Road is the FIA-led Global Loyalty Programme focusing on leisure, retail, mobility, tourism and hospitality. As a two-sided marketplace, it gives participating FIA Clubs and their members access to offers that the FIA negotiates with partners at a global level. Digital and flexible, the programme also benefits FIA Club members worldwide when they travel abroad by granting them access to other participating Clubs’ deals.

This role offers a unique opportunity to gain hands-on experience in managing and nurturing relationships with our business partners. The successful candidate will work closely with the Business developer, Operation manager, Club relationship manager and General manager to support partner engagement and drive overall business growth.

MISSIONS AND RESPONSABILITIES:

Partner Relations

• Assist in maintaining relationships with existing business partners, including regular business reviews
• Support the onboarding process of new partners by coordinating introductory meetings and assisting with technical onboarding
• Help monitor and compile reports on partner performance and satisfaction
• Assist in preparing account strategies under the guidance of a senior manager
• Participate in partner meetings, presentations, and events to gain hands-on experience

Club Relation

• Support communication of offers and updates to clubs
• Assist in gathering feedback from clubs about existing offerings
• Help track and analyse club performance metrics under supervision
• Act as a point of contact for minor queries and escalate issues to senior team members as needed
• Support the liaison process between partners, clubs, and internal teams
• Serve as a liaison between partners, clubs, and internal teams
• Maintain accurate and up-to-date records of interactions and agreements

Administrative Support

• Assist in the preparation of reports, presentations, and marketing materials
• Handle administrative tasks related to partner and club management
• Maintain and update the partner and club databases

PROFILE:

• Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field (master)
• Fluent in English and French, both written and spoken
• Strong interpersonal and communication skills
• Excellent organizational and multitasking abilities
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with additional tools such as Salesforce, SurveyMonkey, or Power BI is a plus
• Basic understanding of the B2B2C market dynamics
• Passion for Partnerships with famous brands in various categories such as Retail & Technology, Travel and Hospitality, Mobility, Fuel
• Ability to work independently and as part of a team
• Detail-oriented with a strong commitment to accuracy and quality

Deadline to Apply: November 25th, 2024

Start Date: January 2025

Duration: min 6 months, ideally 1 year

Location: Geneva

Work Rate: 100%

Monthly Salary: 2,000 CHF

The candidate must remain enrolled at a university for the entire duration of the internship and must be able to provide a mandatory internship agreement issued by their university.

The FIA is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religion or ethnicity, including persons living with disabilities, to apply to become a part of the organisation. Female candidates are particularly encouraged to apply.