Application Engineer

• Full-time
• Department: Technology

Company Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

We are looking for an Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are a master in building and enhancing applications and customer care solutions., keep on reading, as you might be the perfect fit for this job.

The job in brief:

Job Title - Application Engineer

Working model - hybrid from Switzerland

Team - you will join the Applications Engineering & Services team

Level - Professional

Location - Chiasso, Switzerland

Contract - Permanent - full-time (EUR 36 h/week)

What your impact will be

Design, implement, and maintain our chatbot and contact center solutions, ensuring optimal conversational flow performance.

Define, document, and enforce system standards as part of a continuous improvement process.

Troubleshoot incidents and root causes, implementing remediation actions to maintain system reliability.

Collaborate with the Business Product Owner (PO) to enhance customer experiences.

Monitor system performance and recommend improvements proactively.

Qualifications

Your expertise:

Proven experience as a Technical Engineer with expertise in omnichannel customer care solutions.

Hands-on knowledge of designing and troubleshooting complex conversational flows.

Strong software development background: PHP, MySQL, Javascript, CSS, HTML, Python.

Expertise in NodeJS and Electron Framework.

Familiarity with AWS infrastructure/services and GITLAB pipelines.

Basic understanding of Natural Language Processing (NLP), including TTS and ASR engines.

Fluent English (written and spoken).

Strong problem-solving and analytical skills.

Ability to work both independently and in a team.

Adaptability, communication skills, and stress management.

On-call availability, with sporadic international travel required

Additional Information

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day, with core hours from 10:00am to 4:00 pm
• Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:

• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

• HR interview (10-30 minutes)
• 1st interview (Manager + team): soft skills + technical knowledge
• Offer extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.