Citi Technology Infrastructure (CTI) provides critical technical foundation to the firm and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our customers. From its position at the heart of the firm, CTI's mission is to ensure our foundations enable Citi to fulfil its own mission – to responsibly provide financial services that enable growth.

Enterprise Services is responsible for delivering core Data Center and Infrastructure Services for Citi inclusive of the Engineering & Operations of Core Enterprise Platforms, the operation and governance of the Global Data Center Portfolio & Technology, and the Infrastructure Delivery Services for CTI. Other functions include oversight of the CTI investment process and corresponding Commercial Transactions execution, and the Client Financial & Transfer Funding Management of our business sectors. Production Operations provides the single point from which Citi continually monitors infrastructure and application services, leads major incident responses, and executes routine, operational tasks. This function drives the execution service standard procedures, identifying opportunities for improved stakeholder experience while maintaining the daily operations of the business.

Infrastructure Risk and Control team is looking for an energetic and passionate IT Risk Officer to join our team to provide support for the Enterprise Services and Production Operations organizations.

Responsibilities:

• Risk Oversight: Provides guidance to first line partners and operational teams pertaining to IT and Information Security risks.
• Issue Identification:  Through proactive interactions with customers ensures timely identification and reporting of control deficiencies via documented issue management practices.
• Issue Management: Oversees Corrective Actions ensuring on time remediation and validation of issues including escalation and reporting of issue status.
• Evaluates control issues and ensures adequacy of Root Cause Analysis and alignment to corrective action plans.
• Audit Management: Oversees and manages all audit related activities such as, managing deliverables, working with operational teams to ensure factual accuracy and documentation of corrective action plans.
• Manager's Control Assessment (MCA): Ensures appropriate Risks, Controls, Tests and Key Risk Indicators are in place and reported on.
• Works closely with business partners on findings and makes recommendations on improving practices.
• Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.

Qualifications:

• 5+ years experience with Information Technology Risk Management (such as first line Technology Control Officer, second line Operational Risk Management policy governance, or third line Systems Auditor.
• Bachelor’s/University degree or equivalent experience.
• Operational and/or Technical experience with any of the following is a PLUS: Hardware/Software Asset Management, Command Center, Global Batch Management, Data Center Experience, Hardware/Software Asset Management, Infrastructure Planning & Capacity Management, or Production Operations.
• Technology Risk Management or equivalent Audit or Regulatory experience preferred.
• Effective organizational influencing skills required.
• Excellent problem solving skills and the ability to see the big pictures with high attention to critical details.
• Demonstrated ability to develop and implement strategy and process improvement initiatives.
• Fluency in English

Benefits

• Competitive compensation package with a wide range of benefits:
• Cafeteria Program
• Remote Working Allowance - for colleagues working in hybrid and remote work models
• Paid Parental Leave Program - maternity leave and paternity leave
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support colleagues’ in managing work - life balance
• Continuous career progression opportunities across geographies and business lines
• Inclusive and friendly corporate culture
• Socially active employee communities with diverse networking opportunities

Apply to join the world’s most global bank and discover the true extent of your capabilities!

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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