The company

At Swatch, we thrive on surprise. Whether it's with our collections, action sports or artistic collaborations, we don't stay inside the box. We're here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. That's what we do best, and that's what we've done since 1983.

Our team is a collective of passionate people, headquartered in Switzerland and present worldwide. We are visionaries and revolutionaries - unwaveringly true to ourselves and unafraid to do things differently. Together, we are here to make the world a little more colorful and exciting by embracing newness and boldness. You might even say that we're more than just a watch company.

Are you one of us? Join our team. 

In order to reinforce the Information Systems team in our HQ in Bienne, we are currently looking for an

IT SUPPORT ENGINEER 100%

Job description

Your role is to ensure IT business continuity and support for assigned productive systems and services in our company, with specific focus on Infrastructure Operations, Application Operations, Service Desk and Field Services, applying IT best practices and monitoring systems availability using given service monitoring methodologies.

Main responsibilities will include:

• Provide 1^st and 2^nd level support for the IT infrastructure
• Responsible for IMAC operation (Install, Move, Add and Change) and monitoring of needed IT tools (i.e. PC, Laptop, VPN, peripheral devices etc.)
• Guarantee the proper monitoring during business hours of the business critical systems of the Company, utilizing given IT ticketing and monitoring tools
• Manage problem-solving tasks and ensure proper escalations to Management and proper involvement of suppliers to solve issues when needed
• Guarantee high quality physical intervention to promptly solve field issues blocking the daily business of the employees
• Update Documentation System, documenting all user related information
• Close collaboration with Swatch Group IT Services
• Operationally manage the IT Inventory
• Support or lead assigned IT Operations and Infrastructure projects

Profile

• Degree in Computer Science or equivalent
• First experience in IT Operations and Infrastructure Management

Professional requirements

Proactive, flexible and service oriented, you possess excellent communication skills as well as a talent for organisation. You are used to work in fast moving, complex environments, interacting with a wide variety of people, and know how to set priorities. In addition, you are able to solve problems autonomously and take responsibility for your work.

Languages

In addition, you possess excellent communications skills and are fluent in English, German and/or French. Every other language is a plus.

Company address

Your new employer:

At Swatch we don't do boring. We thrive on innovation and infuse our pioneering and adventurous spirit into everything we do. As such we operate in a fast-paced and dynamic environment that values creativity, teamwork and openness. We want our people to feel inspired to bring their best and authentic self to work and actively seek to create an environment that prioritizes diversity, equity and inclusion and where individuals feel heard and appreciated.

We strongly believe that happy and healthy employees are the key to success. That is why we offer attractive benefits including:

Work and holidays:

• Flexible 40 working hours / week
• 25 days of annual leave

Health insurance / Pension fund:

• Contribution to health insurance costs
• First class pension fund

Maternity/Paternity :

• Extended maternity leave
• Family allowances beyond legal requirements

Further training:

• Training and development plan
• Paid language courses

Mobility:

• Unique and modern buildings and outdoor facilities
• Convenient location and access via public transport
• Free underground parking and access to bike sharing

F&B:

• Subsidized on-site canteen and food trucks
• Free coffee and tea

Other:

• Product discounts
• Wellness benefits and fitness programs
• Fun workplace events

Contact

If you feel this challenging opportunity meets your profile and expectations, please click on the APPLY link to send us your CV in English.

SWATCH Ltd.
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne