Manager, Operational Resilience - HASE WPB NFR UTILITY - RC

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofManager, Operational Resilience - HASE WPB NFR UTILITY - RC

Principal responsibilities

To lead HASE WPB Business Service Owners (BSO) on Important Business Services (IBSs) in Operational Resilience (OR) Programme. You will act as a primary focal point of coordination with different stakeholders and assist in drafting OR artefacts for review and signoff by BSO.

• Assist the BSO to refresh the IBS artefacts on annual cycle or by trigger events (e.g. post-incident review, significant business changes, new regulatory requirement etc.);



• Collaborate with key stakeholders (e.g. Process Owner, Third Party Engagement Manger, IT Service Owner, global mapping team) to ensure the IBS artefacts are up-to-date;



• Tracking the remediation plan of Business Vulnerabilities and Technology Vulnerabilities;



• Coordinate the Scenario Testing with BCIM team and key stakeholders;



• Support BSOs on their Quarterly Self-assessment and Annual Self-assessment, obtain their sign-off and risk steward's comment;



• Ensure all IBS artefacts are adhere to global Operating Instructions and procedures, also to ensure the data quality on ARIS and BSO dashboard is accurate;



• Prepare MI for the BSO Governance Meeting, co-ordintate with relevant stakeholders to obtain inputs, arrange pre-meeting with Business, IT and Operation for material incident；



• Follow up with 2LoD and 3LoD queries and challenges;



• Support global landscape for Operataional Resilience programme activities.