Internship in Premium Feedback Services (limited 6-12 months, 40-100%, all genders)

Premium Feedback Services is dealing with all kinds of customer feedbacks on their journey with SWISS. Especially after a negative experience, we consider it our own challenge to win back the trust of our guests. However, we are not only in touch with our guests, but also with lawyers, national enforcement bodies and other legal entities

Start: February 01, 2025

You may apply in English or German

Facts

Location

Basel

Employment level

University internship

Function

Other

Working time

Full-time or part-time

Salary

CHF 2,500.- gross per month for Bachelor and Advanced Federal Diploma of Higher Education students or graduates / CHF 3,000.- gross per month for Master students or graduates

Be part of our worldwide community with its heart in Basel where our team focuses on the most complex, sensitive, and important customers. In Basel, we are also home of the legal team supporting the LH Group lawyers defending legal claims against SWISS and Lufthansa.

• Handle written complaints from the beginning to the end and make a guest happy again.
• Assist our Lead team and Experts with various short- and long-term assignments.
• Take over administrative tasks for the department leads.
• Support our legal teams with various tasks e.g. proceeding payments.
• Develop own ideas for improvement and participate in projects.

Miriam Dietrich

Team Lead Premium Feedback Services

Swiss International Air Lines AG

Subsidized parking or public transport, Company health management, 25 days of annual vacation, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Discounts, Diversity programmes

If you like the challenge of using your excellent communication and analytical skills to make a customer fly SWISS again or assist lawyers in researching facts to a legal claim, you are the right person.

Since we are a diverse team of 30, it would be great if you were a friendly, helpful and positive person with a hands-on approach.

• Workload Specification: For this position, a 70%-100% workload is preferred.
• Bachelor’s or Master’s Degree or an “HF” Advanced Federal Diploma of Higher Education in Tourism or in similar field of study
• German and English fluently spoken and written, French or Italian is an asset.
• Experience with MS Office (Excel, Word, PowerPoint, Outlook)

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com

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