eCommerce User Experience Information Architect

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The UX Information Architect will be responsible for the structure and organization of information on lenovo.com to optimize the user experience. This role involves understanding user needs and business goals and defining content and taxonomy requirements to create a logical and intuitive system for users to navigate lenovo.com.

Key Responsibilities:

• Foundational Definition of Information Architecture
• Develop taxonomy structures, labeling systems, content categorization, and consistent metadata to ensure content findability and usability
• Pro-actively review geo sites and establish process for communicating and resolution of IA issues
• Customer Journeys
• Create user flows, interaction diagrams, and high-level wireframes to show where users interact with site content
• Create and maintain site map, displaying and explaining the structure of lenovo.com
• Own masthead navigation to improve information organization and user experience
• Provide recommendations for product catalog hierarchy management to leverage for dynamic navigational systems
• Content Strategy
• Collaborate with content creators and stakeholders to organize content that aligns with user needs and business objectives
• Develop processes for consistent content creation using standardized methodologies, taxonomies, metadata and labeling
• Collaboration
• Work closely with cross-functional teams including product and marketing BUs, content creators, product managers, user research, designers and developers to meet business needs and understand user behaviors
• Present recommendations to executives, stakeholders and external teams to establish trust for our UX vision
• Continuous Improvement
• Develop success metrics and monitor analytics data, user feedback, and industry trends to measure improvements in the user experience and to identify opportunities for optimizing the information architecture
• Document information architecture decisions, rationale and guidelines to facilitate collaboration and maintain consistency across projects
• Accessibility and Usability: Ensure that information architecture meets accessibility standards and usability best practices to accommodate users with diverse needs and preferences

Position Qualifications:

Basic:

• Bachelor's Degree in Human-Computer Interaction (HCI), Information Science, User Experience, Design, or related field
• 12+ years of experience in UX/ eCommerce
• Proven experience defining information architecture for a large complex website

Preferred:

• Master's degree
• Strong understanding of data, both from user testing and analyzing onsite user behavior
• Familiarity with user-centered design principles and methodologies
• Excellent communication and collaboration skills
• Ability to prioritize and manage multiple projects in a fast-paced environment
• Experience with the agile development process, including JIRA, and taking IA requirements through IT is a plus
• Knowledge of web accessibility standards (WCAG) and usability testing methodologies is a plus