IT Lead, Engagement Orchestration & AI

Johnson & Johnson is recruiting for an IT Lead, located in Titusville, NJ.

The Engagement Orchestration & AI LEAD Analyst liaises with Business Stakeholders and technical teams to solicit and document business requirements for the Janssen Experience Transformation (JET) and C360 Platform (Treasure Data) capability while serving as the SME on JET business and IT processes and tools. We need someone who can deliver quality solutions to our internal customers. Our ideal candidate must have the ability to work on multiple prioritized requests simultaneously and compile business needs into digestible requirements to translate to the development teams using the Agile methodology. This role will partner with Business Product Owners, Technical Project Managers, Application Development vendors, and Testing Services to ensure that delivered capabilities meet the intended use by the business. Must be able to operate independently with little supervision.

Key Responsibilities:

Business IT Interface

• Understand business problems and conditions


• Understanding of Engagement Orchestration systems or systems that the business uses; or may use in the future to deliver potentially new capabilities


• Is assigned to work with the business to translate requirements for IT sprint cycles


• Coordinate user acceptance testing or assist unit testers so that requirements are satisfied


• Writes, manages, and clarifies story points


• Day to day platform configuration management


• Facilitate discussions, meetings, and workshops with business and IT partners to enhance IT and business processes

Business Requirements Analysis

• Takes business requirements and writes specifications in a consumable format and terminology for developers


• Maps out business processes to serve as a reference for development and IT support


• Explains to the business how requirements may be implemented from a functional standpoint


• Applies compliance requirements within the scope of responsibility, provides documentation and participates in compliance activities as required

Program Oversight

• Reports on the progress of work stream and release cycles; has little oversight or responsibility over other work products


• May assist and report on user acceptance testing


• Provide oversight and management of the project


• Identify and address any issues that may arise

Quality Operations:

• Demonstrated knowledge of JNJ Training requirements, portfolio, project management, and IT procurement processes


• Ensure system compliance with JNJ Standards

Other Duties:

• Provide a single point of contact for business to IT, able to assist business to navigate to appropriate IT support and resources


• Works together with Product Owners from various sectors to establish and implement enterprise strategy for Customer Engagement